Collab and Openwave are excited to embark on a journey to Japan to explore new possibilities and present innovative product and service solutions, leveraging synergies and elevating potential.
Recently acquired by Lumine Group, Openwave provides deep experience and market insights in Email Management and Multi-Channel Messaging, with a strong presence in Japan. Collab and Openwave offer a combined “one-stop-shop” contact center ecosystem, being presented to specifically cater for the current Japanese market needs and emerging trends.
This joint offering provides the latest AI technology and advancements in the contact center industry, enabling multi-channel interactions, such as voice, email, social media, and WhatsApp. With the integration of Openwave’s RCS based “+Message”, Collab is now capable to expand its portfolio with this new communication channel, vastly used in Japan as a trusted messaging service.
Together with Openwave, Collab can offer its products on a public cloud, on-premises, or on a hybrid model. This enables telcos to either Sell Through to their enterprise market or to digitally transform their internal Customer Service Operations.
Collab is confident this will be a milestone in the ongoing global collaboration pursuit, further enhancing the Next Gen of Contact Center services.
Journeying Together for a Connected Future.
