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Webinar: Humanize your bots with ChatGPT and improve CX
Want to know more about ChatGPT for contact centers? Together with Microsoft, we shared some...
Webinar: Contact centers’ survivability in catastrophic scenarios
Collab and Microsoft have teamed up for a round-table...
Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem
In this webinar, we presented to you the new combined ecosystem and how it supercharges the...
Webinar: How to Increase Subscriber Data Usage to Boost ARPU
How to Increase Subscriber Data Usage to Boost ARPU Wednesday, January 12th @2:00PM (GMT) In this...
Webinar: OneContact Agent Scripting
Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance
Webinar: Modern Workplace trends with Collab & Microsoft
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
What’s new in Gamification: level up your contact center with add-ons
Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification
Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge
Webinar: Advanced strategies for more efficient cloud contact centers
Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências
Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão
Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um...
Webinar: How automation can improve customer engagement
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium BCP, Vodafone and others: How they are dealing with remote work
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Webinar Cognitive Services – Speech Analytics & Sentiment Analysis
This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
COLLAB ACADEMY 2019
Sessions and courses about management and provisioning of our cloud-based contact center
