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Keep the consistency of your service with Agent scripting
A script guides the agent through an inbound or outbound call. The agent receives the right...
Turning Work into a Game
A gamification experience is described by bringing game dynamics into the workplace, making...
Greener contact centers with cloud computing
Sustainability has already become a central topic for businesses across the world. Cloud computing...
Top 3 reasons to consider managed services for your Contact Center
Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...
Collab and WDS Mobile join forces to boost Telco customer experience
We are excited to announce the strategic go-to-market integration of WDS Mobile and Collab!
AI Powered Contact Centers – what’s trending?
Bots, Speech Analytics, Sentiment Score, Intents. In the CX industry the level is up – will your company be part of the game or just a spectator? Read more…
Webinar: How to Increase Subscriber Data Usage to Boost ARPU
How to Increase Subscriber Data Usage to Boost ARPU Wednesday, January 12th @2:00PM (GMT) In this...
Webinar: OneContact Agent Scripting
Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance
Webinar: Modern Workplace trends with Collab & Microsoft
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
What’s new in OneContact Agent?
At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools
7 ways Agent Scripting can boost your business CX
Data-driven contact centers are customer-focused and make the most of Big Data.
Collab awarded ISV Partner of the Year Award by Microsoft
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations
The 3 keys of Big Data to Boost Call Center Efficiency
Data-driven contact centers are customer-focused and make the most of Big Data.
Millennials and Brands: How to Appeal and Communicate
When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.
What’s new in Microsoft Dynamics 2021
New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration
Why Customer Service matters in retail
Customer service is about appealing to and satisfying consumer wants and needs, developing personal relationships with customers.
What’s new in Gamification: level up your contact center with add-ons
Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification
Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge
One year with Lumine
In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.
Reframing CX in finance: Contact Centers in banking, fintech & insurance
The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.
Webinar: Advanced strategies for more efficient cloud contact centers
Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências
Case Study – SFR Business launches Global Contact Center
SFR Business (group Altice France) is bringing innovation into France. They are about to launch their new contact center solution: Global Contact Center, powered by Collab.
A glimpse into our corporate culture
Collab is made of an incredible team of amazing, talented and innovative individuals. We show you all the time the fruits of our work and our software is conquering and delivering digital transformation across the world.
Collab new CEO and Lumine Group new SaaS leader
Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.
