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Collab Awards 2023: Celebrating Excellence
Collab Awards 2023: Celebrating ExcellenceAt CollabXperience 2023, the spotlight shone on...
CollabXperience 2023: Celebrating 20 Years of Innovation
CollabXperience 2023: Celebrating 20 Years of Innovation CollabXperience 2023 heralded Collab's...
eBook: Improve your Contact Center Experiences with OneContact CC
This eBook unveils the transformative potential of OneContact CC in revolutionizing experiences...
Case Study: Aon
“The UX of this new technology ensures seamless, customer-focused interactions that have improved...
The Power of Analytics in Contact Centers
Contact centers are becoming increasingly data-rich environments. Every customer interaction...
Migrating to the Cloud and Accelerating Success
In the realm of customer experience, the contact center plays a pivotal role. The traditional...
Case Study: Seguros Sura Argentina
“OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics...
Unleashing the Power of ChatGPT in Contact Centers
In today's fast-paced digital landscape, providing exceptional customer experiences is paramount...
CollabXperience 2023: Celebrating Collab’s 20 Years!
After a challenging hiatus due to the global pandemic, we are thrilled to announce the...
Exploring Effective Routing Strategies
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Empowering Customers with Self-Service Support & Chatbots
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
NPS for Contact Centers
Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.
Webinar: Humanize your bots with ChatGPT and improve CX
Want to know more about ChatGPT for contact centers? Together with Microsoft, we shared some...
Top reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
How Social Media is changing Customer Experience
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
4 Reasons to subscribe to TAM Services today!
In the ever-evolving landscape of customer service, contact centers play a pivotal role in...
How integrating CRM with contact center software enhances customer service
Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact...
5 Ways in which WFO boosts employee engagement
Employee engagement is a critical aspect of workforce optimization that can significantly impact...
Contact Centers for utilities and energy providers
Contact centers are key for utilities and energy providers. These centers are expected to offer...
How cloud contact centers improve CX
Cloud contact centers have become increasingly popular in recent years, as they offer a number of...
Managed Services & Hypercare For Contact Centers
Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter
4 CX trends in the healthcare industry
Some wonder why customer experience (CX) is so important, but the truth is that consumers are more...
Increase employee engagement with Gamification
Gamification is a growing trend in employee engagement. It stimulates employees to reach certain...
