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How cloud computing is turning contact centers more sustainable
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...
Google Cloud Powers Collab Contact Center Solutions
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
Webinar: How automation can improve customer engagement
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium BCP, Vodafone and others: How they are dealing with remote work
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Collab and Khomp form technology partnership in the Contact Center Market
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab wins funding for Artificial Intelligence project
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Phygital Customer Experience – Pedro Quintas
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
Work from home: benefits of remote Contact Centers
Kindly note that this page was translated automatically. You may notice some anomalies.These are...
Webinar Cognitive Services – Speech Analytics & Sentiment Analysis
This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
COVID 19 – Best Practices on remote work Guide
Kindly note that this page was translated automatically. You may notice some anomalies. Thanks to...
Collab wins GOLD at the APCC Annual Conference
Collab has been named a winner for the Best Awards and took home the Gold Technology trophy. The...
WhatsApp API Connector
he use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries. Collab is officially announcing the release of a fully supported Whatsapp connector and API
