We are thrilled to announce that Collab will be sponsoring the upcoming CxSummit, taking place on June 6th, 2024, at the Leap Sete Rios in Lisbon. This event, organized by Media N9ve in partnership with Lab Experience, aims to discuss the latest trends and challenges in the relationship between companies and their customers.

The sessions will delve into the evolving world of CX, with discussion panels covering a wide range of topics, including the importance of CX, emerging technologies, and innovative strategies.

As a Premium Sponsor of CxSummit 2024, Collab is proud to present a keynote by Professor Aneesh Zutshi, titled “Leveraging AI for Superior Customer Service“. In this keynote, Professor Zutshi will explore the transformative impact of artificial intelligence on customer service. Professor Aneesh Zutshi will highlight emerging trends and innovative strategies, demonstrating how AI is revolutionizing business models and significantly enhancing customer experiences.

Collab will also participate in the discussion panel “Customer Experience at the Center of Digital Transformation“. Our CTO, José Luis Silva, will join other experts to discuss the central role of CX in digital transformation.

Mark your calendars for June 6th, 2024, and stay tuned for more updates. For detailed information about the event, follow the link below.

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We are thrilled to announce that Collab will be joining forces with our esteemed partner, iAgility, at the much-anticipated ALL4CUSTOMER 2024 (previously known as Stratégie Clients). The event is set to take place in Paris from March 26th to March 28th, promising an exciting blend of innovation, insights, and networking opportunities for professionals across the customer service and experience sectors.

As industries evolve, the significance of enhancing customer experiences and building robust, efficient service platforms cannot be overstated. ALL4CUSTOMERS serves as a vibrant platform for thought leaders, innovators, and practitioners to converge, share knowledge, and explore the future of customer engagement.

Our collaboration with iAgility at this event underscores our mutual commitment to driving excellence in customer service through innovative solutions and strategic partnerships. Attendees will have the unique opportunity to engage with experts from both Collab and iAgility, gaining insights into the latest trends, technologies, and best practices in the field.

We invite you to join us in Paris for what promises to be an enlightening and inspiring three days. Together, let’s explore the limitless possibilities of creating more meaningful, efficient, and customer-centric service experiences. Fill out the form below and book your meeting with us at the event.

See you at ALL4CUSTOMERS!

Book a Meeting with Collab and iAgility at ALL4CUSTOMER 2024!

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We at Collab are thrilled to announce our upcoming visit to the Mobile World Congress (MWC) 2024, set to take place from February 26th to 29th in the vibrant city of Barcelona. Following our recent announcements about participating in the Africa Tech Summit and CCW Berlin, this marks another exciting step in our journey this year.

MWC Barcelona is renowned as a beacon for the tech industry, showcasing innovations and cutting-edge technology from leading companies worldwide. It offers an incredible opportunity for networking, learning about new tech trends, and engaging with the global tech community. We’re looking forward to being a part of this dynamic environment and the myriad of possibilities it opens up.

At Collab, we’re always eager to connect with fellow innovators, thought leaders, and technology enthusiasts. MWC24 is the perfect platform for us to share insights, explore new partnerships, and discuss the latest in digital transformation and tech solutions.

We believe that such events are crucial for fostering collaboration and driving the tech industry forward. If you’re planning to attend MWC24, we would love to meet and explore how we can collaborate towards shaping the future of technology together.

Stay tuned for more updates as we embark on this exciting journey to MWC2024!

> Reach out to book a meeting!

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We’re excited to announce that Collab, in partnership with Celfocus, will be attending the Africa Tech Summit in Nairobi, Kenya, on February 14 and 15. This is an incredible opportunity to connect with industry leaders, learn about the latest technological advancements, and discover how we are shaping the future of digital communication and customer engagement.

Visit Us at Stand 48

Our team will be available for meetings at Stand 48 throughout the event. We invite you to come and meet with our team, discuss your business needs, and explore the innovative solutions that Collab and Celfocus offer. Whether you’re looking to enhance customer engagement, streamline operations, or leverage the power of AI and automation, our team is ready to provide insights and solutions tailored to your unique challenges.

Keynote Presentation: A Glimpse into the Future

Don’t miss our keynote presentation on Stage 2 at 02:45 PM on DAY 1. We’ll be sharing insights into the latest trends and technologies that are shaping the future of customer engagement. Our presentation will provide a glimpse into how businesses can harness these innovations to drive growth and stay ahead of the curve.

Pedro Dias
VP of Sales for EMEA & Asia at Collab

Joaquim Pires
Business Development UC at Celfocus

Masterclass: Automation and GenAI on Customer Engagement

Additionally, we are thrilled to present a Masterclass on DAY 2 at 11:00 AM titled Showcase: Augmented Value-Driven Business Solutions for Customer Engagement. This session will delve into how our advanced solutions, leveraging automation and AI, can enhance customer interaction and business efficiency. We will explore how these technologies not only streamline operations but also create augmented value for both businesses and their customers, driving deeper engagement and sustained growth.

Gonçalo Tomaz
Senior Presales at Collab

Pedro Rolo
Customer Support Manager for UC at Celfocus

Book Your Meeting Today!

Don’t miss this chance to connect. To ensure you get the most out of your visit, we encourage you to book a meeting with our team. Simply fill out the form below to reserve your slot. We’re looking forward to meeting you in Nairobi and exploring how we can help your business thrive with our innovative solutions.

The post Book a Meeting with Collab and Celfocus at the Africa Tech Summit appeared first on Collab.

Collab will be showing its solutions at the 25th International Conference & Trade Show for Innovative Customer Dialogue (CCW 2024), taking place from February 26th to 29th at the Estrel Congress Center (EEC) in Berlin.

As a pioneering force in the contact center industry, Collab is dedicated to bringing you the most advanced solutions. This year, we are proud to partner with Sogedes, our esteemed collaborator in Germany, to showcase our latest innovations in customer engagement and support technology.

Why CCW 2024?

CCW is not just a conference; it’s a global gathering of the brightest minds in customer dialogue. It’s a place where trends are set, innovations are unveiled, and future customer communication strategies are discussed. This year’s event promises to be more engaging than ever, offering an ideal platform for networking, learning, and discovering the latest advancements in the contact center domain.

What to Expect from Collab

At Collab, we understand the evolving needs of contact centers and the importance of staying ahead in a dynamic market. Our solutions are designed to empower contact centers with robust, flexible, and scalable tools to enhance customer interactions and operational efficiency.

As Collab gears up for CCW 2024, our focus is sharply on the evolving landscape of AI in contact centers. We’re excited to demonstrate how our AI-powered solutions are revolutionizing the industry. These solutions are designed to significantly enhance customer interactions and boost operational efficiency through intelligent automation, predictive analytics, and personalized customer engagement strategies.

Meet Us at Sogedes Booth

Interested in learning more about our products? Visit the Sogedes booth (Hall 3, Stand G11) at CCW 2024. The Sogedes team will be there to answer your questions, provide detailed information, and offer insights into how our solutions can revolutionize your contact center operations.

Don’t miss this opportunity to explore Collab’s cutting-edge contact center solutions and see firsthand how we can help elevate your customer service experience.

We look forward to meeting you at CCW 2024 in Berlin!

Stay tuned for more updates, and feel free to reach out if you have any queries or would like to set up a meeting during the event.

Book a Meeting Now!

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Collab Awards 2023: Celebrating Excellence

At CollabXperience 2023, the spotlight shone on excellence and collaboration. This year, Collab celebrated its 20th anniversary with a resounding return after a two-year hiatus due to the pandemic. Amidst the festivities and knowledge-sharing, Collab took a moment to honor and cherish the invaluable partnerships that have been pivotal to its success. The CollabXperience’23 Awards, presented on the event’s first day, were a testament to Collab’s commitment to recognizing and cheering on its partners’ achievements.

Vintage Client and Partner: A Testament to Long-lasting Partnerships

CollabXperience 2023 began on a high note as Collab honored its vintage client and partner. These awards celebrated the enduring relationships that have been built over the years, standing as a testament to the trust, loyalty, and mutual growth that define Collab’s partnerships.

Vintage Client Award: Vodafone Portugal

António Veiga, Vodafone PT, received the Vintage Client Award from Collab founder Pedro Quintas.

This award not only recognized their loyalty but also highlighted Vodafone’s vital role in shaping Collab’s journey over the years.

Vintage Partner Award: Altice Portugal

Rui Pereira, Altice PT, received the Vintage Partner Award from Collab CEO, Pedro Rodrigues.

This award celebrated the continual innovation and success achieved through this partnership. 

Top Performer Europe: iAgility & SFR

Eric Joly and Antoine Sersiron, from iAgility, received the Top Performer in Europe Award from Fernando Brito Barros, Collab Account Manager, and Pedro Quintas, Collab founder.

iAgility & SFR were recognized for their exceptional achievements in the European market, setting a benchmark for others to follow.

Top Performer Africa: 1Stream

Jed Hewson and Bruce Von Maltitz, from 1Stream, received the Top Performer in Africa Award from Pedro Dias, Collab Account Manager.

1Stream’s dedication to customer service and innovative solutions has made a significant impact on the African market.

Top Performer LATAM: Cirion Technologies

Henrique Dornas and Javier De Godoy, from Cirion Technologies, received the Top Performer in LATAM Award from the Collab Account Managers Marcelo Pinto and Gonzalo Rodrigo.

Their commitment to excellence and customer satisfaction was recognized with this prestigious award.

Top Performer Portugal: Axians

José Jordão, from Axians, received the Top Performer in Portugal Award from Paulo Porto, VP of Sales at Collab.

Their dedication to delivering cutting-edge solutions in the Portuguese market was celebrated.

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CollabXperience 2023: Celebrating 20 Years of Innovation

CollabXperience 2023 heralded Collab’s triumphant comeback to in-person gatherings, following a pandemic-induced hiatus. This highly anticipated event not only celebrated Collab’s 20th anniversary but also brought together the Collab team, partners, and clients from around the world, highlighting the company’s far-reaching influence within the contact center industry.

Global Reach and Impact

CollabXperience 2023 showcased Collab’s global presence, with around 110 participants from 15 different nationalities. This event underscored the company’s significance in shaping the contact center and customer experience landscape worldwide.

Journey, Updates & Vision

The event kicked off with a warm welcome from Collab’s CEO, Pedro Rodrigues, in Lisbon’s prestigious Orient Museum. Founder Pedro Quintas took attendees on a remarkable 20-year journey, highlighting Collab’s evolution and achievements.

José Luis Silva, Collab’s CTO, outlined Collab’s product strategy, emphasizing the integration of AI and NLP solutions to revolutionize IVRs, agent empowerment, and analytics. Collab’s vision includes collaboration with industry leaders and becoming a central hub for intelligent routing with Cognitive Services, and Natural Language Support providers.

A captivating demo by Sérgio Alves, Collab Pre-Sales Manager, followed the presentations.

Memorable Evening and Collab Awards

Following presentations, attendees enjoyed a memorable dinner cruise on the Rio Tejo, complemented by breathtaking views of the city of Lisbon and the Collab Awards. The awards recognized Collab’s oldest partner and client, along with top-performing partners in different regions, showcasing Collab’s commitment to its partnerships.

Knowledge Sharing and Expertise Exchange

Day two at Vila Galé Ópera Hotel was all about knowledge-sharing. Partners and clients presented case studies that demonstrated innovative collaborations with Collab’s solutions. These case studies provided valuable insights into the practical applications of Collab’s technology and its positive impact on various industries.

Celebrating Innovation and Collaboration

CollabXperience 2023 celebrated two decades of Collab’s innovation and excellence. Beyond that, it reaffirmed Collab’s dedication to fostering collaboration and knowledge-sharing within the global contact center community. The event was marked by insightful discussions, valuable networking opportunities, and unforgettable experiences.
CollabXperience 2023 was not just an event; it was a testament to Collab’s enduring commitment to excellence and collaboration in the ever-evolving contact center industry.

Below, check out the gallery to see a selection of photos of the event.

You can also watch the video with the Highlights here.

The post CollabXperience 2023: Celebrating 20 Years of Innovation appeared first on Collab.

After a challenging hiatus due to the global pandemic, we are thrilled to announce the much-awaited return of CollabXperience, our annual partners-only event. Partners from all corners of the globe are gathering once again for a remarkable occasion! CollabXperience’23 promises to be a memorable event, offering a unique opportunity to connect, learn, and celebrate our partnership together. Not only will we be reconnecting and networking, but we will also be celebrating a major milestone: Collab’s 20th anniversary!

Reconnecting with Partners

CollabXperience has always been a cherished event, bringing together partners who play a pivotal role in our shared success. This reunion is more special than ever! It’s a chance to reconnect with familiar faces, forge new connections, and strengthen the bonds that make our collaborations thrive.

A Platform for Learning

CollabXperience is not just about celebrating our partnership; it’s also a platform for learning about the latest trends and technologies in our industry. We understand the importance of staying ahead and evolving with the rapidly changing landscape. With an array of insightful presentations and engaging panel discussions, this event will equip partners with knowledge and insights to thrive in the ever-evolving market.

Exploring New Horizons

This year’s event is taking place on a grand scale, with partners from all over the world converging in one location. The diverse backgrounds, experiences, and perspectives will create a vibrant atmosphere, fostering creativity and sparking new ideas. CollabXperience’23 is an opportunity to explore new horizons, gain inspiration, and discover innovative approaches that can drive our partnership to new heights.

Celebrating Partnership

CollabXperience is not just about work; it’s also a celebration of the strong partnership that has propelled us forward. Amidst the learning and networking opportunities, the event will feature exciting social events, entertainment, and memorable experiences. It’s a time to relax, unwind, and enjoy the company of our esteemed partners, acknowledging the collective achievements that have brought us here.

CollabXperience’s return marks a significant milestone in our journey together. As partners from across the world come together, we anticipate a remarkable event filled with connection, learning, and celebration. This will be an invaluable opportunity to strengthen relationships, gain insights into the latest industry trends, and envision a future where our collaboration continues to thrive.

We look forward to seeing you at the event and to making this a truly memorable occasion for everyone involved!

Are you a Collab Partner?

You can still confirm your presence today 👇

The post CollabXperience 2023: Celebrating Collab’s 20 Years! appeared first on Collab.

Last week, on the 26th and 27th of October, Collab joined the big tech event Arch Summit 2022. We had a chance to meet other great companies, interesting scaleups, and potential partners.

Collab evolves around a partner centric culture and it was also a very good opportunity to share what we do, talk about our contact center solutions and show how we can help other companies succeed.

Today, we share some moments of those two days and thank everyone who visited our booth and joined us for a meeting!

The post A glimpse of the Arch Summit 2022 appeared first on Collab.

Collab’s relationship with the Vodafone Group started back in 2005. At that time, Collab brings a Unified Platform for Vodafone in Portugal: Contact Software as a Service, in its early days. This framework soon shows its advantages, such as single routing for distributed BPOs, immediate cost savings with call control and real-time monitoring, and reduced waiting time.

After a series of well-succeeded projects at Vodafone Portugal in the years 2005-2007, Collab opened its platform to the world and focused on expanding towards an international market. And the relationship with Vodafone crossed borders, reaching Hungary, South Africa, Mozambique, Tanzania, Democratic Republic of the Congo, among other countries.

Vodafone is, undoubtedly, one of Collab’s most important references, and as a satisfied customer, takes maximum advantage of Collab’s Ecosystem, including the Next-Gen Contact Center, Workforce Optimization, and Gamification. And we are very proud of the landmarks along the way.

As previously announced, The Arch Summit, one of Europe’s leading tech events, is powered by Vodafone. Collab wouldn’t miss it for anything and is inviting everyone who’s coming to visit us! The event will take place in LuxExpo, in Luxembourg, on the 26-27 of October, and you can find us at booth S9C70!

> You can read more about the event and Collab’s participation here;

> You can know more about the addressed themes in this article.

> If you’re going to the Arch Summit, and would like to reach out to us, please, contact us by phone, e-mail, or the Arch Summit app!

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