Webinars Archives - Collab https://collab.com/category/webinars/ Next-Gen Cloud Contact Center Thu, 20 Jul 2023 11:24:09 +0000 en-GB hourly 1 https://i0.wp.com/collab.com/wp-content/uploads/2020/01/cropped-favicon.png?fit=32%2C32&ssl=1 Webinars Archives - Collab https://collab.com/category/webinars/ 32 32 171921430 Webinar: Humanize your bots with ChatGPT and improve CX https://collab.com/webinar-humanize-your-bots-with-chatgpt-and-improve-cx/ https://collab.com/webinar-humanize-your-bots-with-chatgpt-and-improve-cx/#respond Fri, 31 Mar 2023 14:45:11 +0000 https://collab.com/?p=241608 Want to know more about ChatGPT for contact centers? Together with Microsoft, we shared some insights on how ChatGPT can be a game-changer for contact centers. We also explored how advanced AI can enhance customer experience by creating more engaging and personalized interactions with customers. Fill the form below to watch our webinar, and get […]

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Want to know more about ChatGPT for contact centers?

Together with Microsoft, we shared some insights on how ChatGPT can be a game-changer for contact centers. We also explored how advanced AI can enhance customer experience by creating more engaging and personalized interactions with customers.

Fill the form below to watch our webinar, and get ready to discover the future of customer engagement.

Do not hesitate to reach out to us in case you have any questions.

Watch on demand:


Featured Topics:

-> The future of contact centers

-> Trusted AI and the Microsoft Cloud

-> Benefits of using GPT Models

…and more!

Meet the Speakers:

Sérgio Alves

Pre-Sales Manager

Collab

Ricardo Fiel

Cloud & AI Architect

Microsoft

Teresa Batista

Digital Marketing Manager

Collab

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]]> https://collab.com/webinar-humanize-your-bots-with-chatgpt-and-improve-cx/feed/ 0 241608 Webinar: Contact centers’ survivability in catastrophic scenarios https://collab.com/webinar-contact-centers-survivability-in-catastrophic-scenarios/ https://collab.com/webinar-contact-centers-survivability-in-catastrophic-scenarios/#respond Thu, 26 May 2022 13:19:27 +0000 https://collab.com/?p=239644 The post Webinar: Contact centers’ survivability in catastrophic scenarios appeared first on Collab.

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Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The speakers highlighted some deployment solutions to better prepare your business for any crise.

What we covered:

  • Catastrophes and their impacts on Contact Centers
  • What are the dimensions of disaster recovery?
  • Possible deployment solutions
  • How to plan or how to recover from a disaster? 

Watch on demand:


Speakers:

This digital event features industry experts that will discuss the best deployment solutions for contact centers in catastrophic scenarios.

  • Miguel Caldas – Cloud Architect at Microsoft, specialized in Security, Privacy, Solution Architecture, and Cloud technology;
  • Carlos Vasconcelos – Chief Marketing Officer at Lumine Group, former Head of Marketing at Collab, whose passion for communicating tech is paired with a deep understanding of market evolution;
  • Sérgio Alves – Pre-Sales Manager at Collab, with about 15 years of technical experience in the field;
  • Tiago Simões – Cloud Solutions Manager at Collab, with about 15 years of technical experience in the field.

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]]> https://collab.com/webinar-contact-centers-survivability-in-catastrophic-scenarios/feed/ 0 239644 Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem https://collab.com/how-to-supercharge-your-customer-experience-using-the-collab-wds-ecosystem/ https://collab.com/how-to-supercharge-your-customer-experience-using-the-collab-wds-ecosystem/#respond Fri, 20 May 2022 10:11:37 +0000 https://collab.com/?p=239619 The post Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem appeared first on Collab.

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In this webinar, we presented to you the new combined ecosystem and how it supercharges the customer experience, namely:

  • How to empower your agents to be effective from day one
  • Reduce the impact of call center staff attrition
  • How to prevent problems before they become new cases

Speakers

Andy Sweetman, Chief Technology Officer, has over 20 years experience in the software industry working across a wide range of verticals. His focus is on digtising the customer experience with a demonstrable return on investment for WDS customers.

Sachie Bristow, Chief Product Officer, enjoys collaborating with customers to help identify key pain points in the customer journey and delivering change. Sachie draws on the experience of leading call centre teams to understand the challenges faced by clients today.

Carlos Vasconcelos, whose passion for communicating tech is paired with a deep understanding of market evolution. He is the former VP of marketing of Collab, now CMO of Lumine Group, and has an engineering background too, which has been critical to shape this webinar.

Watch on Demand:


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]]> https://collab.com/how-to-supercharge-your-customer-experience-using-the-collab-wds-ecosystem/feed/ 0 239619 Webinar: How to Increase Subscriber Data Usage to Boost ARPU https://collab.com/webinar-how-to-increase-subscriber-data-usage-to-boost-arpu/ https://collab.com/webinar-how-to-increase-subscriber-data-usage-to-boost-arpu/#respond Wed, 12 Jan 2022 11:00:00 +0000 https://collab.com/?p=244462 How to Increase Subscriber Data Usage to Boost ARPU Wednesday, January 12th @2:00PM (GMT) In this webinar, we discussed the trends for MNO & MVNO Device Management, namely: Watch On Demand 👇 Speakers The webinar will consist of speakers from Sicap who will combine their market knowledge and technical expertise. Sandeepan BoseProduct Manager Mustapha WirkhaniGlobal Head […]

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How to Increase Subscriber Data Usage to Boost ARPU

Wednesday, January 12th @2:00PM (GMT)

In this webinar, we discussed the trends for MNO & MVNO Device Management, namely:

  • How to perform intelligent device detection & configuration?
  • How to deploy a unified view for automated, call center & self-care device resolution?
  • Which key real-time metrics are relevant for network analysis and decision takers?
  • Telecommunications Use Case with ROI analysis

Watch On Demand 👇

Speakers

The webinar will consist of speakers from Sicap who will combine their market knowledge and technical expertise.

Sandeepan Bose
Product Manager

Mustapha Wirkhani
Global Head of Solution Consulting

Oliver Engel
VP Professional Services and R&D

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]]> https://collab.com/webinar-how-to-increase-subscriber-data-usage-to-boost-arpu/feed/ 0 244462 Webinar: OneContact Agent Scripting https://collab.com/webinar-agentscripting/ https://collab.com/webinar-agentscripting/#respond Tue, 16 Nov 2021 17:00:16 +0000 https://collab.com/?p=238784 Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance

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Agent Scripting

Build scripts easily

Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance. 

Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is implemented, and the agents get a standardized, easy and quick guide to complete.

agent scripting

Featured Topics:

  • Wide range of components;
  • Cross-channel consistency;
  • Reduces agent training needs;

Watch On Demand


7 ways Agent Scripting can boost your business CX

How efficient is your contact center service? In times like these – especially in a pandemic context – it is crucial to keep up customer satisfaction rates on top and to improve your agents’ productivity. Learn how Agent Scripting can help with this article!
Learn More

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]]> https://collab.com/webinar-agentscripting/feed/ 0 238784 Webinar: Modern Workplace trends with Collab & Microsoft https://collab.com/modern-workplace-trends-with-collab-microsoft/ https://collab.com/modern-workplace-trends-with-collab-microsoft/#respond Wed, 22 Sep 2021 11:01:00 +0000 https://collab.com/?p=238554 ‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace - Hybrid Strategies

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MODERN WORKPLACE trends with Collab & Microsoft

Contact Centers in a Modern Workplace – Hybrid Strategies with Microsoft

Collab and Microsoft have teamed up to deliver a good workflow between office vs remote work. Join our webinar to learn more about the modern workplace trends, in which the speakers will bring up digital solutions to better prepare your business for the upcoming hybrid work times.

Featured Topics:

  • Call routing from the CC to MS Teams
  • NEW! OneContact Agent Scripting
  • NEW! OneContact Productivity Apps for MS Teams
  • Full reporting of CC & Teams interactions

Watch On Demand:


Speakers

This digital event features industry experts that will discuss the best hybrid strategies for contact centers.

Manuel Moura is a Product Marketing Manager at Microsoft and has a strong background in customer success management.

Carlos Vasconcelos leads Collab marketing globally and focuses his work on digital transformation and optimization of contact centers.

 

Manuel Moura

Manuel Moura

Product Marketing Manager – Modern Work & Security, Microsoft
Carlos Vasconcelos

Carlos Vasconcelos

Marketing VP, Collab

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]]> https://collab.com/modern-workplace-trends-with-collab-microsoft/feed/ 0 238554 What’s new in Gamification: level up your contact center with add-ons https://collab.com/whats-new-in-gamification-level-up-your-contact-center-with-add-ons/ https://collab.com/whats-new-in-gamification-level-up-your-contact-center-with-add-ons/#respond Tue, 30 Mar 2021 16:41:44 +0000 https://collab.com/?p=237090 Bringing game dynamics into a contact center transform agents and supervisor's work for the better. Find out what's new on Gamification

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gamification add-ons
Bringing game dynamics into a contact center transforms agents and supervisor’s work for the better. Discover what’s new on Collab Gamification and how we can open the door to more productivity and increased competencies in contact centers.

Highlights

How to bring KPIs into a Gamification strategy

New Add-Ons

Training, learning & Gamification

Customer Success story presented by Vodafone

Watch On Demand


Learn at first hand the potential of Gamification for Contact Centers.
Training, motivation and productivity are some of the factors that are driving companies to adopt contact center gamification. The results speak for themselves and the playful environment is conquering and enhancing contact centers across the world.
On the webinar, you’ll have the chance to see firsthand how it works and how contact centers can thrive by using it. We will disclose the new Gamification Add-Ons (Narratives, Quizzes and Matchmaking). On top of it, Vodafone will present their testimonial on how they are benefiting from Gamification.

Meet The Speakers

Pedro Abreu, contact center manager at Vodafone, will share the “why” and “how” Vodafone  enrolled in a Gamification strategy, and what are the resultant benefits.
The Gamification options and novelties provided by Collab will be displayed by Carlos Vasconcelos, VP of Marketing at Collab.
pedro abreu

Pedro Abreu
Contact Center Manager
B2C & Digital Care

vodafone

carlos

Carlos Vasconcelos
Marketing VP

collab

Watch The Webinar

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]]> https://collab.com/whats-new-in-gamification-level-up-your-contact-center-with-add-ons/feed/ 0 237090 Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots https://collab.com/webinar-knowledge-as-a-service-how-to-revolutionize-cx-with-ready-to-use-bots/ https://collab.com/webinar-knowledge-as-a-service-how-to-revolutionize-cx-with-ready-to-use-bots/#respond Thu, 18 Mar 2021 16:16:06 +0000 https://collab.com/?p=236740 Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge

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Knowledge as a service
Collab
WDS
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge it needs to reply to customers? Furthermore, how can we use the knowledge to boost efficiency in contact centers? This webinar will disclose why and how to enable Knowledge as a Service in your contact center.
KaaS Webinar

This webinar aired originally on April 20th, 2021

You’ll learn:

  • WDS Knowledge as a service possibilities for TELCOS
  • Strategies to merge bots and knowledge
  • Pre – build enquiries in action
  • Watch Live Demo

Watch On Demand


One of the goals of the webinar is to present BotExpert, a solution that merges Collab’s technology with a knowledge base for telecoms from WDS, a partner company with expertise in device knowledge and intelligence. The result is a powerful Knowledge as a service tool to deliver self-service and ready-to-use bot solutions for customers.

About the hosts

Merging bots and knowledge has numerous benefits. To present them to you there’s no better speakers than Andy and Carlos. For Andy Sweetman, CTO of WDS, bots are fascinating and can be a game changer for CX. His professional experience on innovation and tech companies gives him unique and fresh views on bot possibilities.
Carlos Vasconcelos passion for communicating tech is paired with a deep understanding of market evolution. He is the VP of marketing of Collab and has engineering background too, which has been critical to shape BotExpert  and this webinar.
Register today to save your seat!
Andy Sweetman

Andy Sweetman

CTO, WDS

Carlos Vasconcelos

Carlos Vasconcelos

Marketing VP, Collab

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]]> https://collab.com/webinar-knowledge-as-a-service-how-to-revolutionize-cx-with-ready-to-use-bots/feed/ 0 236740 Webinar: Advanced strategies for more efficient cloud contact centers https://collab.com/webinar-estrategias-avancadas-para-cloud-contact-centers-mais-eficientes/ https://collab.com/webinar-estrategias-avancadas-para-cloud-contact-centers-mais-eficientes/#respond Mon, 08 Feb 2021 10:54:43 +0000 https://collab.com/?p=235614 Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências

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Advanced strategies for more efficient cloud contact centers

Collab and Microsoft join in this webinar to present Strategies for more efficient Cloud Contact Centers. Technological insights, success stories and strategies and skills for efficient contact centers from an operational point of view and cost reduction are some of the highlights.

Powered by

Watch On Demand (in portuguese)


Speakers

This digital event features industry experts who will channel perspectives to determine the best contact center strategies.

José Pedro Ramos is an Apps & Infrastructure Cloud Specialist at Microsoft and supports companies on their journey to the cloud.

Carlos Vasconcelos leads Collab’s marketing globally and takes on a strong focus on digital transformation and contact center optimization.

 

Jose Pedro Ramos Microsoft

José Pedro Ramos

Cloud Apps & Infrastructure, Microsoft

Carlos Vasconcelos

Marketing VP, Collab

Agenda Highlights

Security and compliance

Voice Quality

Trending Features

Business Continuity

Questions and answers

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]]> https://collab.com/webinar-estrategias-avancadas-para-cloud-contact-centers-mais-eficientes/feed/ 0 235614 Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão https://collab.com/webinar-teletrabalho-nos-contact-centers-desafios-para-a-supervisao-e-gestao/ Wed, 11 Nov 2020 12:30:59 +0000 https://collab.com/?p=7313 The post Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão appeared first on Collab.

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APCC Webinar

Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como tirar partido das valências tecnológicas?

A APCC (Associação Portuguesa de Contact Centers) disponibilizou um webinar com o apoio da Collab. O tema é Teletrabalho nos Contact Centers: DESAFIOS PARA SUPERVISÃO E GESTÃO DAS OPERAÇÕES. Tomou lugar dia 19 de maio, às 15 horas.

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Kindly note that this page was translated automatically. You may notice some anomalies.

Got it!

Este webinar aprofunda o papel das tecnologias no apoio à gestão em teletrabalho e fornece testemunhos de empresas que passaram, com sucesso, pela fase de adaptação ao teletrabalho com uma bagagem de conhecimento prático para partilhar com toda a assistência.

Assista ao webinar no vídeo.

A APCC, representada pela sua secretária geral Ana Gonçalves, revela no seu convite os objectivos do webinar.

A Indústria nacional dos Contact Centers assumiu, com determinação, a necessidade de migrar a esmagadora maior parte de cada uma das suas operações para teletrabalho, correspondendo ao imperativo de saúde pública e conforme solicitado pelo Governo, visando a defesa da saúde e segurança de todos os seus Colaboradores.

A execução prática desta migração implicou grande esforço logístico e envolveu sensíveis esforços financeiros. Mas o apoio das Empresas de Tecnologia do Setor foi o fator determinante para o sucesso que rodeou esta operação, quer pela competência dos recursos envolvidos e das soluções mobilizadas, quer pelo curtíssimo prazo de execução de mudança tão abrangente e delicada.  

A opção pelo teletrabalho colocou, desde logo, desafios ao nível do recrutamento, seleção e formação de Recursos Humanos, num enquadramento remoto completamente diferente daquele a que as operações estavam rotinadas. Mas as alterações mais relevantes colocaram-se ao nível da Supervisão e Gestão das operações. A realidade é que, mesmo neste novo cenário, continua  exigir-se dos Contact Centers um desempenho de excelência.

Este Webinar teve a a participação da Intelcia, Millennium BCP, Vodafone e ManpowerGroup Solutions. A moderação foi assegurada por Ana Gonçalves (APCC) e Pedro Quintas (Collab).

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